Shipping and Returns


Metro Manila orders over PHP 5,000 receive FREE SHIPPING .

Our published shipping rates is for Metro Manila only, some areas may require extra shipping rates, we will email you an invoice via paypal or you can pay via bank transfer for the extra shipping.

Returns Policy--Easy Returns and ExchangesSHIPPING & RETURNS

We guarantee you will be 100% satisfied with every product we carry. If for any reason you're not completely satisfied with your product, return it within 7 days and we will give you an exchange or refund (excluding freight), whichever you prefer

You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 6 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 3 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order

 

 Standard Shipping Terms:

We ship by LBC, Air21, or whatever shipper will accept the shipment especially if there is liquid. When products are in stock, orders are sent out within two business day. Orders may take up to 7  business days to be delivered when shipped. Shipping charges will be automatically calculated based on the number of items and their weight in your order. 

If shipment needs to be made by boat for provincial orders, it may take up to 2 weeks.

USUALLY we ship within 24 hours.

 Shipping and handling charges are calculated based on the weight and destination of each order. The shipping and handling charges for your order will be reflected at checkout. Items marked "Oversized" require additional freight charges.

Orders over PHP 5,000 is FREE within Metro Manila.

 Free DOG SHOW Delivery:

We are willing to deliver items at the PCCI Dog Show site in Marikina.

 Free Order Pick Up at warehouse in San Juan, MM.

 If you wish to Pick Up your order at our warehouse, please call, text, or email and we will arrange for you pick it up and the shipping charge will be refunded to you. Our warehouse is located at:

155 P Zamora St.

Barangay Addition Hills

San Juan City 1500

(use Araullo gate)

International Shipping:

International shipping is not available for heavy items such as shampoo, conditioner, etc.

PLEASE email us if you wish to purchase something to be shipped overseas.